Shipping policy

At CreaChew, we are committed to delivering your order quickly and reliably. All orders are processed within 3–5 business days after payment confirmation, excluding weekends and holidays.

Shipping Timeframes

Shipping times vary depending on your location and the shipping option selected at checkout. Estimated delivery times are provided during checkout but may change due to carrier delays or external factors.

Shipping Rates

Shipping costs are calculated automatically at checkout based on your delivery address, order size, and selected shipping method.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor your delivery status.

Delivery Delays

While we work with trusted shipping partners, delays may occasionally occur due to weather conditions, customs processing, or carrier-related issues beyond our control.

Incorrect or Incomplete Addresses

Please ensure your shipping address is entered correctly. CreaChew is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete address information.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact our support team as soon as possible so we can assist you.

Contact Us

For any shipping-related questions or concerns, please reach out to our customer support team through our Contact Us page.